Shipping policy
Last Updated: August 15, 2026
Thank you for shopping with Alexandra Salinas Store. This Shipping Policy explains our order processing, shipping, tracking, and delivery procedures.
Shipping Area
Alexandra Salinas Store currently ships to addresses within the United States only.
We do not currently offer shipping to Canada or other international destinations.
Order Processing Time
Orders are normally processed within 1–3 business days after an order is successfully placed and payment has been confirmed.
Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will normally begin processing on the next available business day.
During holidays, promotional periods, or periods of unusually high order volume, additional processing time may occasionally be required.
Estimated Delivery Time
After your order has been processed and shipped, estimated delivery generally takes:
3–7 business days
The estimated delivery period does not include the 1–3 business day processing time.
Actual delivery times may vary depending on your location, carrier operations, severe weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.
Shipping Costs
Any applicable shipping charges will be calculated and displayed during checkout before you complete your purchase.
If Alexandra Salinas Store offers free shipping or another shipping promotion, applicable terms and eligibility requirements will be provided with the offer.
Order Tracking
Once your order has shipped, you may receive a shipping confirmation email containing your tracking information.
Please allow up to 48 hours after shipment for tracking information to become active or update in the carrier's system.
Multiple-Item Orders
We make reasonable efforts to ship all items in an order together.
However, products may occasionally be shipped separately because of inventory availability, fulfillment arrangements, packaging requirements, or carrier services.
If your order is divided into multiple shipments, you may receive separate tracking information for each package.
Shipping Address Changes
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully verify your name, street address, apartment or unit number when applicable, city, state, and ZIP code before submitting your order.
If you discover an error after placing your order, please contact us as soon as possible. We will make reasonable efforts to update the information before shipment, but we cannot guarantee changes once fulfillment has started or the package has shipped.
Alexandra Salinas Store is not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer.
Delayed Shipments
Orders may occasionally experience delays due to severe weather, carrier disruptions, holidays, transportation interruptions, unusually high shipping volumes, or other circumstances outside our reasonable control.
If your shipment appears delayed, please check the tracking information for the latest carrier update.
If you require additional assistance, contact our customer service team with your order number and tracking details.
Lost or Missing Packages
If tracking indicates that your package has been delivered but you cannot locate it, please check around the delivery location and, when appropriate, ask household members or neighbors.
You may also contact the shipping carrier for additional delivery information.
If you still cannot locate your package, please contact Alexandra Salinas Store with your order number and tracking information so we can assist you.
Damaged or Incorrect Orders
If your order arrives damaged, defective, incomplete, or contains an incorrect product, please contact us promptly.
Please provide your Order ID, a description of the issue, and photographs of the product and packaging when applicable.
We will review your request and provide further assistance.
Order Changes and Cancellations
If you need to modify or cancel an order, please contact us as soon as possible.
Because orders may enter processing quickly, we cannot guarantee modifications or cancellations once fulfillment has started.
Orders that have already shipped may need to be handled according to our Return & Refund Policy.
Contact Us
For questions regarding shipping, tracking, or delivery, please contact:
Alexandra Salinas Store
Email: martamateosruiz45@gmail.com
Telephone: (281) 748-5106
Address: 3322 Churchill St, Pearland, Texas 77581, United States